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Shipping & Returns

Shipping:

We only ship to your address on Paypal/Google or your credit card record.  Your purchase will be shipped faster when you use PayPal with confirmed shipping address.  We ship USPS priority, Parcel and FedEx Ground.  Item(s) are shipped within 2 business days of receipt of payment.  Feel free to ask questions!


Attention International Buyers:

We will ship international orders by USPS only. We only accept Paypal. 

NOTE:  Please note customs fees are the responsibility of the buyer.  These fees are charged by your country.  Please check with your customs department if you're unsure of those fees.   These fees are not included in the price of this item.  It is your responsibility!! 

We DO NOT mark items as gift.  We DO NOT mark value lower than what you paid for. 

Thank you for your understanding!!


Returns:

Our goal is to provide fair and timely customer support. If you are unhappy with a product for any reason please contact us so we can arrange for a replacement, refund, or other appropriate resolution. We are in business to stay in business and will work with our customers to find an equitable solution in the event of a problem. Please note, we do have a grace period of 14 days to make corrections and resolutions to problems with your orders. Please contact us if you have suggestions or questions about your order.

 

For all Provo Craft products, we will replace items that arrive damaged. As a Cricut Authorized dealer items purchased through us are fully covered by the manufacturer warranty through Provo Craft, warranty questions can be answered by calling 1-877-7cricut.   A restocking fee of up to 20% + the cost of the original shipping is applied to all returned merchandise not related to damage, or warranty, and buyer is responsible for any return shipping costs. Only new unopened items can be returned, Cricut software is non returnable.  If you would like to return an item please contact sales@better-networks.com

 

Phone: (US) 877-783-1930 International (801)783-1930 

Hours of operation: M-F 7:00 am- 3:00 pm MST, Utah, USA